Why am I seeing an error code at checkout?

If you receive an error message when attempting to check out, it’s likely for one the following reasons:

Payment error

It is possible that Stripe, our payment processor, was unable to process your card successfully. This may have happened because your credit card company blocked the payment, or your credit card has insufficient funds at this time.

To complete your purchase, please either try a new card, or contact your credit card company and try again.

Note: If you receive an error while checking out using wire transfer or the ACH payment method please reach out to Orders@artsy.net

Shipping error

While most of our gallery partners are able to facilitate shipping worldwide, certain artworks may be opted in for shipping to select locations only. Collectors can confirm a work’s location and shipping availability on the artwork page:

If a gallery doesn’t have a shipping fee listed for your location, get in touch with our team at orders@artsy.net. We’ll get a quote for you.

Technical issues

Please note that for the best experience, we suggest setting Google Chrome as your web browser. Artsy.net is optimized for the desktop version of Google Chrome.

1. If you encounter an error message on the Artsy website, we recommend the following steps:
2. Clear your browser’s cache with this guide.
3. Open an incognito window with this guide.
4. Log in to Artsy.net with your account email and password.

If you see an error message on the Artsy app for iOS or Android, please see our guide with: troubleshooting steps for Artsy’s mobile app.

If you’re still experiencing issues, please contact our order specialists at orders@artsy.net.