The Artsy Guarantee – Artsy Collector Support

Due to the unique nature of art, if your work is meaningfully not as described, inauthentic, does not arrive, or arrives damaged, we will work with you to find the best resolution, including getting your money back. In some instances, a partial refund, restoration, or exchange may be the best resolution. Artsy’s Guarantee covers transactions up to $100,000 USD. For transactions over this amount, our team is still here to support you to find the best resolution.

To receive Artsy protections, you must:

Complete your entire transaction, including all communications, through one of Artsy’s secure checkout methods, which include Buy Now, Make Offer, and Make Offer in Inquiries.
Report the issue to Artsy within our standard reporting window:

Items not as described must be reported within 7 days of receipt
Items not received must be reported within 14 days of the latest expected delivery date
Items with authenticity concerns must be reported within 180 days of delivery

Provide any requested photographic evidence of the issue (including the artwork and the original packaging). If there is any damage to the package, don’t open it, and email our team.
If given the option, require a signature to receive your item.

If you pay the seller directly (e.g. via wire transfer, check, PayPal or other off-platform payment methods), the Artsy Guarantee does not apply.

Resolution for items Not as Described or Lost/Damaged in Shipping

Artsy will make a determination whether your item is significantly not as described. A difference of description must meaningfully impact the value or nature or the item. All dimensions are approximate.

What's covered

Examples of what's not covered

A work arrives without a described feature (e.g., artist’s signature)
Some artwork details in the listing are meaningfully incorrect (e.g. wrong edition size)
A work arrives with damage that wasn’t described or photographed in the listing
A work is declared lost or damaged in shipment by the shipping company

A work has slightly different coloring depending on lighting
Details that are artistic or incidental to the making of the work, but may not be evident in artwork images (e.g. visible brushstrokes)
Slight differences in dimensions
The shipping company is delayed
Unpaid customs and duties or other charges that are the responsibility of the buyer
Any issues relating to sales where you paid the seller directly (e.g. via wire transfer, check or other off platform method)
Issues with artworks not listed on your order confirmation

Artsy Extended Authenticity Protection

In the rare case that you discover a work is inauthentic, Artsy offers 180 days after delivery to report the issue to us. Extended Authenticity Protection will cover

Fake/fraudulent Works and unlicensed reproductions inaccurately listed as “By” the artist
Works listed as “By” the artist, with a creation date within the artist’s lifetime, but were actually produced posthumously by the artist’s estate
Gross misrepresentations which have a significant impact on the value of the work - as defined by Artsy’s Conditions of Sale.

Authenticity Protection does not apply to other facts about the work (e.g. edition size, signature information, artwork size). In some cases, the author of a work may be unclear or difficult to ascertain with certainty, and sellers may list these items as “Attributed to” an artist (for example, “Attributed to Pablo Picasso.”) These attributions signal that there is uncertainty about the work’s author, and as such Artsy’s Authenticity Protection does not cover them.

The Artsy Guarantee only applies to “Online Purchases” as further described in Artsy’s Conditions of Sale.

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