Protect your purchase with Artsy
We’re here to help you collect art with confidence. When you browse and buy on Artsy, you receive dedicated protections.
Connect with leading sellers. We partner with leading galleries, institutions, and auction houses around the world. All sellers on Artsy have been thoroughly reviewed and approved by our team.
Receive personalized support. If you have any questions or concerns while speaking with a seller, our dedicated Trust & Safety team will take a look.
Plus, Artsy will provide additional support depending on your purchase method.
Bidding with Artsy
Know what you’re buying. Artsy specialists are on call to answer any artwork questions ahead of an auction. Get all the information you need to bid confidently. If you’re considering bidding at auction, all sales are final. We recommend reviewing the sale’s specific conditions of sale for more information.
Get help bidding. Our team is available to answer any bidding questions you have before and during live auctions.
Contacting galleries with Artsy
Protect your purchase through Artsy’s payment partners. We partner with Escrow.com to provide best-in-class payment security. Escrow.com secures your funds until you inspect and approve your purchase.
To receive Escrow.com protections, you must:
- Make all communications through Artsy’s email messaging server. You’ll notice that the emails you receive come from @reply.artsy.net.
- Pay through Escrow.com.
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* Subject to Escrow.com terms and conditions
Transacting with Buy Now and Make Offer
Know what you’re buying. For works available for direct transaction on Artsy, our sellers provide additional information—like signature details and shipping costs— to ensure there are no surprises for you. In addition, our team is available to answer any questions about works for sale.
Protect your purchase through Artsy’s payment partners. All instant payments are processed through Stripe, the trusted leader in payment processing for global businesses. Stripe’s security tools meet the most stringent level of certification.
Receive dedicated Artsy support if something goes wrong. In the rare case that an artwork arrives significantly different than described, we’ll work to get you a return, refund, restoration, or exchange.
To receive Artsy protections, you must:
- Place your order using one of Artsy's transaction methods, Buy Now and Make Offer.
- Report the issue to Artsy within one week of receiving the work.
- Provide any requested photographic evidence of the issue (including the artwork and original packaging).
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