Artsy is dedicated to being the most trustworthy marketplace to buy and sell authentic works of art. Collectors should always feel empowered to ask galleries for documentation related to an artwork’s authenticity, provenance, condition, and so forth.
In the rare case that a work purchased through secure checkout is found to be inauthentic, report the issue within 180 days from delivery arrival. Our team will facilitate a refund of the sale as part of the Artsy Guarantee, which protects all purchases made through secure checkout that are reported within 7 days.
If you connect with a seller through our Inquiry function but complete the purchase outside of Artsy’s secure checkout, we will not be able to provide any protections.
If you’re concerned about authenticity, Artsy recommends always purchasing works through secure checkout when available.