If the work you purchased after contacting a gallery via Artsy Inquiries was processed via Artsy’s secure checkout, all sales are final. In the rare case that something arrives significantly different than described, let us know at firstname.lastname@example.org. We’ll work on a resolution.
For full details about what’s covered for secure checkout purchases, please see The Artsy Guarantee.
If the work you purchased after contacting a gallery via Artsy Inquiries was processed off-platform (without secure checkout), you must contact the gallery directly to organize a return. Artsy does not handle returns of works purchased outside of secure checkout.
Tip from Artsy Specialist: Ask a gallery about the return policy before buying a work. While messaging the gallery, you can also request high-resolution images of the work and any details about its condition. Should something go wrong with your purchase, please reach out to the gallery directly.